LotaHost provides customer support to You at no additional fee for issues related to LotaHost service only. LotaHost has the right to decide what is a service related issue and to charge additional fees or refuse support for non-service related issues. Any fees paid by You for providing non-service related support are non-refundable.
You can request customer support only by opening Live Chat or Ticket through the email support@lotahost.com. LotaHost will have no liability to provide customer support if it is requested in any other way apart from the email and Live Chat. LotaHost shall not be liable for any delay in Live Chat and/or Ticket opened in inappropriate categories. You acknowledge that by asking our customer support representatives for assistance, You authorize their intervention and operation in Your account.
You must provide LotaHost with all information and access to facilities that LotaHost may reasonably require to provide the requested customer support.
You are solely liable for performing and storing a back-up copy of your data, files and hosting account prior to requesting customer support and agreeing to any interference or operation, provided by LotaHost. In the event You are not satisfied with the outcome of any action You shall be solely responsible for restoring the back-up copies of Your data. You should not abuse the HelpDesk. Abuse of the HelpDesk system includes, but is not limited to, excessive number of Live Chats and Tickets opened by a single Customer, aggressive and/or harassing behavior, repetitive use of inappropriate categories for opening Live Chats, posting Tickets, etc. Any abuse of the HelpDesk may result in warning, HelpDesk access restrictions, account suspension or possible account termination with no refund. LotaHost has the sole right to decide what constitutes abuse of the HelpDesk system.